Complex Care for adults & children across the North West and North Wales

Complex care is a clinically-specialised care package delivered to patients with complex healthcare issues. This type of care is carried out safely and confidently by highly-trained support workers with specific areas of expertise.

The Jane Lewis Complex Care team are committed to working in partnership with clients and their families to deliver the highest standards of person-centred care. Our vision is to optimise our clients’ potential, enabling them and their families to enjoy fulfilled and rewarding lives. Our personalised service reflects an individual’s wishes, hopes and expectations within an affordable cost structure.

Complex Care ClientOur Complex Care Support Workers

With specialised in-house training and our own Clinical Nurse Lead we can ensure every Jane Lewis Support Worker has the right mix of skills, expertise, confidence and passion to work on a specific package of care. Our large team of support workers have each received clinical training specific to their client, delivered from our in-house training department. Our team have many areas of expertise, including spinal injury, acquired brain injury, cerebral palsy, learning disabilities, epilepsy, advanced medication administration, TPN care, PEG feeds and tracheostomy care.

If you’re a support worker you can search our current job opportunities online at

Our Complex Care Team

We have a large and expanding complex care team, consisting of people who have the right mix of skills, expertise, knowledge and passion. They work in partnership with each of our clients and their families to maximise the outcomes, whilst minimising disruption and inconvenience.

Our team is able to:

• Identify immediate needs
• Develop personalised care plans
• Provide concise but comprehensive reports
• Provide support and risk management plans
• Provide programmes of activity to encourage confidence and independence
• Access relevantly qualified professionals and specific expertise
• Provide client-specific in-house training to support workers

Jane Lewis Complex Care Team

The Jane Lewis Complex Care Team


What support can we provide?

As well as supporting the activities of daily living, we take pride in encouraging independence where possible, giving support to clients in many areas of life.

Support may include:

• Activities of daily living
• Achieving goals
• The maintenance and development of new friendships
• Taking part in leisure activities
• Facilitating a return to school, college or employment
• Assisting with the delivery of treatment plans
• Respite care and supported holidays, including abroad

Thanks to the expertise and experience of our dedicated Complex Care professionals we are able to provide a seamless and person-centred service to our clients.


Our team’s resourcefulness, sensitivity and ability to make a difference has been noted in many letters of thanks, testimonials and from Quality Assurance. This has contributed to the team’s success, ongoing passion and commitment to providing high quality and bespoke specialised care.

The Social and Complex care team are registered with CQC and we achieved a “Good” for all 5 KLOEs.

Next Steps…

Jane Lewis Complex Care is based in Chester city centre but offers complex care services across the North West and North Wales.

For further information please contact our Complex Care Team on 01244404080 (option 2) or email

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