Nursing Agency FAQs

We understand you may have a number of nursing agency questions about our services and so have tried to answer as many of them on this page. If you have a question which was haven’t answered below please contact us on 01244 404080 or by using the form below. We look forward to hearing from you soon.

Q. As a new client how quickly can someone start if I require them?
A. As soon as we have signed terms of business we can begin. We will speak to you about your establishment and your specific requirements. We will then search for the most suitable staff for you.

Q. Are all your staff compliant?
A. All our staff are compliant to the latest guidelines and legislation and audited regularly by Crown Commercial Services and NHS framework requirements. Our dedicated office staff ensure all our workers are up to date with DBS checks and training and the recruitment process is completed by our in-house trained nurse.

Q. Are there any hidden costs?
A. Unlike other agencies we have no hidden extras from the prices we quote; No VAT. No admin fee and mileage is only applied after the first 10 miles in each direction, as we strive to supply local staff where possible to our clients so this is kept to a minimum.

Q. How do I book a shift and how soon can you cover shifts?
A. Our phone lines are manned 24 hours a day with consultants who are able help you with any requests – we have a 20 min call back policy and will update you honestly with our progress with allocating you with staff cover. We will look for cover and continue to keep you updated.

Q. How do I know who is coming?
A. We will call and confirm the staff member’s name who is allocated to cover your shift. We can also confirm this via email, if requested. If this is a new person to your establishment we can send you a pro forma form with their compliance details and training dates as well as a photo of the worker – all workers should have their Jane Lewis ID badge on arrival at each shift

Q. What should I do if I am unsatisfied with your service?
A. We take the quality of our staff provision very seriously and send out 6 monthly appraisal review documents for you to complete if you have a regular staff member from us.

Further, we always encourage our clients to communicate directly with us any issues or concerns they may have and we also encourage our clients to contact us with regarding any issues which will be investigated fully.

Q. What areas do you cover?
A. We cover Wales, North West England as well as the border regions. We have the following branches: St Asaph, Aberystwyth, Chester, Manchester, Crewe and Shrewsbury.

Q. Who are we governed by?
A. In Wales we are governed by Care and Social Services Inspectorate Wales (CSSIW). We are also regulated by Care Quality Commission (CQC) and Crown Commercial Services (CCS).

Q. What is the company dress code when staff are provided?
A. All our staff wear a white tunic unless requested otherwise.

Next Steps

If you are interested in our nursing agency recruitment services then please call 01244 404080 if you are located in England or 01745 585577 for Wales. One of our experienced nursing agency professionals will be happy to discuss your specific needs at a time convenient to you. You could also use the contact form below to outline your enquiry and one of our team will be in touch soon.