Since we were founded in 1987 we have gained valuable experience in the provision of tailored home care packages for children and adults with a range of complex healthcare requirements.
Throughout our years of experience our values, service and integrity are unchanged. So too is our vision, which makes our home care service reliable, professional and respectful to our clients’ needs.
Our home care services are provided by highly trained and qualified healthcare professionals. And the care packages we create are tailored specifically to you or your loved one’s needs and wishes.
Our care at home services were rated by the Care Quality Commission as Good.
Home care services
Our home care packages create a supportive and safe environment for our clients so they can enjoy their lives in an independent setting.
We understand the responsibility associated with providing home care services and so provide the highest standard of care with dignity and respect.
At the heart of our home care services is compassion; compassion shown to our home care service users and their loved ones.
Complex Care services
The aim of our complex home care services is to make a difference to the lives of our clients and their loved ones as well as to enable people to live fulfilled lives. We pride ourselves in assisting people make the most of life.
Thanks to the expertise and experience of our dedicated home care professionals we are able to provide a seamless and person-centred service to our clients. This is influenced by our clients’ wishes, hopes and expectations within the framework of an affordable cost structure.
Our services and packages also provide individuals with programmes of activity designed to encourage confidence and promote independence. These are critical steps in adjusting to a suddenly changed life.
Client Needs Home Care Assessment
Our home care team provide an in-depth immediate needs assessment to provide a full evaluation of a client’s needs. This focusses on medical and social health issues as well as activities of daily living and cognitive and behavioural issues.
An individual’s specific support needs are also included the assessment as well as any necessary adaptations and equipment needs. Further specific areas of assessment include a client’s accommodation requirements, transport issues, employment history as well as any specific benefit issues. Finally the impact of a package on the client’s family and others is considered.
Our home care team is able to identify immediate needs and provide concise but comprehensive reports complete with recommendations and costed proposals. We are also able to deliver support and risk management plans which enable individuals to take the first or next step in achieving shared healthcare goals.
Home Care Staff
We provide person-centred care packages with respect and dignity at the core of our services and our reputation for excellent care at home services is built on the quality of our experienced and professional staff.
We understand the positive effect a quality care at home service can have on a client’s quality of life and so undertake a sensitive and thorough appraisal of our clients’ needs in order to perfectly match our healthcare staff with the most suitable care packages.
From the time of first contact our staff have an interview with our in-house healthcare professionals before we carry out a DBS check as well as independent references. After the application process we undertake a number of on-the-job shadow shifts with an experienced Jane Lewis team leader to confirm the quality their care.
As specialists in the provision of care packages our staff are highly experienced and dedicated to providing high quality and expert care. We provide the necessary staff to fulfil the specific needs of our clients from Specialist Support Workers to Registered Nurses and Healthcare Assistants.
Meet the Team
Eira Evans, Service Delivery Manager
Eira joined the Jane Lewis Care at Home team in 2016 to lead the team’s provision of person-centred home care services. Eira brings an in-depth knowledge of the healthcare sector having spent over a decade working in a variety of health and social care settings including mental health, hospitals and domiciliary care; prior to joining Jane Lewis Eira spent 5 years managing Home Care services in the South West of England.
Lisa Gomes, Service Development Manager
Lisa has been with Jane Lewis for 13 years, initially working as a specialist support worker in Complex Care, trained and competent in many clinical areas to include tracheostomy, gastrostomy (PEG), suction, epilepsy and oxygen monitoring. Lisa has since progressed to team leader, social care assessor and complex care manager and her most recent post of service development manager. Lisa is experienced securing high value contracts and commissions and has contributed significantly to the growth of the branch over the last 4 years. She is experienced in managing relationships with key stakeholders, including local authorities, CCG, case managers and solicitors.
Lindsey Miller, Senior Recruitment Consultant
Lindsey joined Jane Lewis Care at Home Department in 2015 and has made a significant and positive impact in the growth of the department. A University graduate in Psychology with a background in home care Lindsey is focused on providing our clients with the best possible person-centred care and is motivated by matching our specialist support workers and service users together. She also liaises closely with case managers and social workers to set up packages from the beginning with open and honest communication from the start.
Heather Lees, Social Care Assessor
Heather re-joined Jane Lewis care at home department after previously having been a team leader for domiciliary care, now looking forward to a brand new role as Social Care Assessor, learning/developing new skills and working with an established, confident team in all aspects. Very motivated to take on a new challenge in complex care and excited about working for JL again focusing on performing my new role to the best of my ability and providing the ultimate best care.
Rebecca Moss, Recruitment Consultant
Becky Joined Jane Lewis in January 2017 as a recruitment consultant. She has worked in the care sector, in numerous roles for 12 years, with previous experience managing several services.
Becky brings with her a great understanding of managing larger staff teams and working with clients, focusing on individuals needs with a person centred approach.
She is highly motivated and keen provide a high standard of care and support to the staff, clients, their family members, and to the care at home team.
Alicia Dolby, Team Leader
Alicia started as a complex care support worker in April 2016 using her clinical skills in tracheotomy care, Peg care and Bowel management. She has since used her skills and knowledge of the clients to work her way up to her role as Team Leader which she started in November of 2016. In her current role she is responsible for supervising staff and being the link from the office to the clients and staff out in the field. She is highly motivated and is committed to upholding the very best standards of care.
Lucy Faulkner, Clinical Lead Nurse
Lucy is our Clinical Lead Nurse and has extensive experience of working in complex care both in the community setting and neurorehabilitation inpatient services. Lucy is passionate about person centred care and spent nine years developing and delivering client specific training packages, teaching all aspects of care.